Warranty

Warranty for items purchased from Rapid IT Ltd are only covered under these terms.

You will need to inform us of all warranty related queries/returns before sending any items back to us. Any items sent back without our knowledge will invalidate the warranty. Any claims attempted to be made outside of these terms will not be valid.

Standard Warranty

All orders are provided with our standard warranty which is 30 days - in line with UK requirements. With some items, we may offer warranties that exceed those 30 days - info of the extra warranty will be detailed within the item description. If you have any doubts about how long the warranty is on something you've either purchased or are thinking of purchasing, don't hesitate to contact us and we can clarify this for you.

Within the offer of extended warranty, the time is calculated as X-months, inclusive of the 30 days required by UK law. For example, if warranty is offered for 3 months, that's three months inclusive of the standard 30 days - meaning you are paying for, or receiving an additional 2 months.

Warranty Terms

Here at Rapid IT, we like to ensure all our products are thoroughly tested and fully functional before they're sent out. However, moving parts such as Hard Drives are not covered given that new or used they can fail without warning.

If the item is defective at any time within the warranty, we will offer first and second line technical support in which we may be able to resolve the problem remotely via verbal instructions or TeamViewer/Remote assistant.

Our warranty essentially covers hardware faults that occur as a result of failing hardware.
Warranty does not cover accidental damage or software related problems such as file corruption, spyware, virus’s, driver issues, internet setup problems, water damage etc. If a product is returned under warranty and has been damaged or there is a software problem which isn't covered under the warranty we reserve the right to charge for our labour, repair and carriage costs.

The warranty does not cover used batteries - although we do advise that they will generally hold at least the charge advertised when you receive the item. Batteries are considered as consumable items - as they are expected to degrade over time. Some may require replacement.

Within your initial 30 day warranty, we will offer to cover the return postage cost up to £8, providing an issue can be replicated. If we are unable to replicate the issue, we reserve the right not to offer any refunds for return postage costs, and would require you to cover postage costs to re-send the item to you.

If you are outside of your 30 day warranty, you would be required to return the item to us at your own cost.

From there, the same rules apply in that if we cannot replicate a fault, or the issue is not hardware related, you would be required to cover the costs of returning the item back to yourself.

Our warranty essentially covers hardware faults that occur as a result of failing hardware.

Warranty does not cover accidental damage or software related problems such as file corruption, spyware, virus’s, driver issues, internet setup problems, water damage etc. If a product is returned under warranty and has been damaged or there is a software problem which isn't covered under the warranty we reserve the right to charge for our labour, repair and carriage costs.

If there are any points that need expanding upon with regards to warranty, please don’t hesitate to contact us via email or call 01282 798 256.

During your Warranty Period

From here, we will offer first and second line technical support, in which we will resolve the problem in the majority of cases. If we cannot resolve the issue in this time, we will arrange to have the item returned to our premises (or collected from yourself with our courier, dependant on the item in question).

Once we have received it back our technicians would attempt to fix the issue, and return the item to yourself within as short of a time frame as possible. If the item was faulty beyond any feasible repair, we would then offer a direct replacement if available, an alternative replacement if there is nothing the same as the original purchase, or in some rare cases a refund.

During your Warranty Period

If a fault occurs after the Warranty period, the customer is responsible for returning the faulty product to our premises at their own cost. Any damage to the item from its journey to us via the courier network is the customers’ responsibility. We therefore advise that items are packaged very comfortably, as courier networks aren’t particularly forgiving with their parcels. From here, a similar procedure applies in that we will endeavour to repair the item. If we cannot repair the item, we will offer a replacement or if an identical replacement isn't available we will offer a similar alternative. In some rare cases, we may offer a partial refund based on the market value of the item at that time. Please note this is at our discretion.

The Returns Process

Step 1: We ask that you contact us to inform us that you are returning an item.

Step 2: We ask that you print out and fill in a copy of our returns form.

Step 3: You will be required to return any items in the same number of boxes that they were sent in, and in the original packaging we sent the item(s) in.

Step 4: Once received, the item will be processed: Be it a repair, replacement or refund.

Step 5: Once repaired, or a replacement is ready - it will be sent back out to you.

Step 6: You will receive item(s) within 1-2 working days as of repair or replacement.