Warranty for items purchased from Rapid IT Ltd are only covered under these terms.
You will need to inform us of all warranty related queries/returns before sending any items back to us. Any items sent back without our knowledge will invalidate the warranty. Any claims attempted to be made outside of these terms will not be valid.
Cleverboxes Tesco Direct Warranty
Thank you for purchasing through Cleverboxes on Tesco Direct. Your device comes with a free Rapid IT 12-Month Warranty. Please ensure you register your device as soon as possible to avoid unnecessary delays in the unlikely event of a future claim.
In the unlikely event that you encounter an issue with your device, please ensure you contact us directly here at Rapid IT, not CleverBoxes. Our contact telephone number is 01282 798 256, and contact email address is [email protected]
Please note: all devices must be registered for a claim to be considered.
Registering is easy; simply complete the online form with your contact details along with the Serial Number of the device which should be detailed on a label attached to the box. If you cannot find this, the serial number should be visible on a sticker attached to the device. If you are having trouble locating the serial number, please don't hesitate to contact us and we will give you guidance on finding this information.
If you are registering a warranty on behalf of someone else, please ensure you register their details and not yours.
Rapid IT Warranty
All orders are provided with at least 30-days Return to Base (RTB) Warranty in line with UK requirements.
However, you will find that most of our PC or Laptop related items are supplied with warranties up to 2 years in length. If you are unsure of your warranty period, please don’t hesitate to get in touch with us; our customer service team will be happy to assist you.
Here at Rapid IT, we ensure all our products are thoroughly tested and fully functional before they're dispatched from our warehouse facility.
In the unlikely event that your item becomes defective at any time within the warranty period, please get in touch with our customer services department on 01282 798256 or alternatively email [email protected].
Warranty does not cover accidental damage or software related problems such as file corruption, spyware, virus’s, driver issues, internet setup problems, water damage etc. If a product is returned under warranty and has been damaged or there is a software problem which isn't covered under the warranty we reserve the right to charge for our labour, repair and associated carriage costs.
Our warranty does not cover batteries, as they are considered a consumable item and will degrade over time. We do however advise they are guaranteed to hold at least the charge advertised when you receive the item.
Within your initial 30-day warranty, we offer a Post Office return service whereby we can provide a postage label to attach to the parcel, and you can drop the parcel off at your local Post Office. If you are outside of your 30-day warranty, you would be required to return the item to us at your own cost, or alternatively we can send a Post Office returns label for a small fee.
If when we receive the item we cannot replicate the described fault, or the issue is not hardware related, you would be required to cover the costs of returning the item back to yourself.
If there are any points that need expanding upon with regards to warranty, please don’t hesitate to contact us via email or call 01282 798 256.
During your Warranty Period
If a fault occurs within the extended warranty period, the customer is responsible for returning the faulty product to our premises at their own cost. Any damage to the item from its journey to us via the courier network is the customers’ responsibility. We therefore advise that items are packaged very comfortably, as courier networks aren’t particularly forgiving with their parcels.
Initially we will offer first and second line technical support in which we can often resolve most problems remotely, either via verbal instructions or TeamViewer/Remote assistant which requires access to your device. If this does not rectify the problem, the customer service representative or technician will endeavour to offer an amicable solution that suits the customer – usually this entails returning the item to be repaired or replaced.
Once we have received it back our technicians would attempt to fix the issue, and return the item to yourself within as short of a time frame as possible. If the item was faulty beyond any feasible repair, we would then offer a direct replacement if available or an alternative replacement if there is nothing exactly the same as the original purchase. If something fails within the warranty period you are not entitled to a refund.
The Returns Process
- Step 1 - Contact us to inform us that you are returning an item.
- Step 2 - Please include appropriate information & contact details so we can easily identify the parcel when it arrives back with us.
- Step 3 - Where possible, please use the original packaging we sent the item(s) in. If you no longer have the original packaging, please ensure the item is appropriately packaged so that it is not damaged in transit. If it is packed insufficiently and is subsequently damaged, you will be held responsible.
- Step 4 - Once we receive the item we endeavour to process the return, rectify the issue/replace the device within 7 days.
- Step 6 - You will receive item(s) within 1-2 working days after they have been dispatched.