IT Support Contracts

All businesses need IT support in some form or another. We are the solution for your IT support needs, delivering tailored packages that meet the needs of your team. We ensure they have the knowledge they need as well as keeping their equipment in the best possible condition. A Rapid IT Store IT support contract is the safety net your business needs.

IT Support Options

When you contact us we will discuss your specific requirements to put together a customised solution, but these are some of the common options that you can choose.

All systems and hardware

our team of technicians and engineers includes individuals who are trained and qualified in a range of different hardware and software applications. Whatever you use in your business, we can support it. This includes general applications and standard configurations, but it also includes industry-specific setups and software applications.

24/7/365 Availability

If required, we can set up a support contract where members of your team get help whenever they need or want it. This includes evenings, weekends, and public holidays. Our fully staffed technical support centres are open 24 hours a day.

Flexible solutions

if you already have an IT team or department in place, we can provide additional support when required, complimenting their activities. This support can even be white label so there is no difference for the end user whenever they call – whether they are speaking to a member of your in-house IT team or one of Rapid IT’s technicians, the user will believe they are talking to your company’s IT support. Finally, you can also completely outsource all your support needs to us so there is no need to manage anything in-house.

Suitable response times

We can build into your IT support contract a response time that meets the needs of your business. This can be variable so that you can categorise some queries as urgent, and others as general.

Multiple contact methods

Our IT support staff can be contacted in a variety of different ways including by telephone, Skype, email, text message, direct message, or chat. We can offer all these methods of contact to your team, or you can select the option that best suits the needs of your business.

All levels of ability

Our team are experienced at dealing with people of all IT ability levels. This means they can help staff with basic IT knowledge right up to your IT department employees who have a more comprehensive understanding of hardware and software.

Remote access

Our team are experienced at dealing with people of all IT ability levels. This means they can help staff with basic IT knowledge right up to your IT department employees who have a more comprehensive understanding of hardware and software.

Benefits

  • Free up in-house resources
  • Reduce equipment downtime by solving issues promptly
  • Reducing employee downtime by keeping equipment running efficiently, and giving them the knowledge and confidence they need to use it
  • Improve the general IT abilities of your employees
  • Save money

Contact us today to find out how an IT support contract from us can help your business. Call now.