FAQs


Our friendly team is extremely devoted to finding the best solutions that fit you. If you still have an unanswered question, please contact us via the phone, email or social media, we are ready to help you anywhere! If you have any other queries regarding pricing quotas or availability, please contact our team by calling 01282 798256

 
1What Does Refurbished Mean?
Refurbished covers any equipment that has been sold before and legally is considered as not new. However, at Rapid IT refurbished means enhanced as we take extra care to revive every device to its full potential. We clean the computers inside-out starting from secure and responsible data destruction, replacement of any damaged or inferior parts as well as installing 10x faster and more reliable SSD drives. Later, each computer or laptop is re-installed with the original software, updated and prepared for the new owner.
2How do we refurbish computers?
The refurbishment process starts by making sure the computer has zero traces of previous use – the world’s most advanced data destruction software Blancco is run through the computer to make sure all the files are deleted; if needed, the hard drives are shredded to ensure by 110% that the data of the previous owner is not compromised in any way. Next stage is cleaning the computer’s inside – we replace any damaged, unsafe or outdated components with new parts to ensure the enhanced experience of using the device. Finally, the device is double-checked for its uncompromised performance and needed software is installed. Due to the experience and professionalism of our IT technicians we are very confident with the equipment we provide, that is why all of our computers and laptops come with a one-year warranty which for a small price can be extended up to three years.
3Why to choose Rapid IT?
Having been in the IT industry for more than 20 years, we know our business and our client needs inside out. We fully comply with the WEEE directive and are a Microsoft Authorised Refurbisher meaning that our service is eco-friendly and reliable. All of our computers and laptops have a 1-year warranty that can be extended up to 3 years for a small price. We care about our customer experience after the purchase; therefore, we provide IT support, our friendly team will help you online, on the phone or in the shop!
4How do I know about the quality of the PC?
Refurbished laptops and computers are graded in the scale from A (immaculate) to D (defected or very big scratches/damage). Most of our computers are grade A and rarely we have grade B or C equipment that has minimal marks on the exterior of the computer. All of our computers and laptops are verified to be safe and reliable, therefore we provide 1-year warranty for all computers that can be extended up to 3 years for a small price.
5Why buy refurbished computers or refurbished laptops?

There are three main reasons why both home and organizational users opt-in for our refurbished IT:

1.Maximized budget – refurbished laptops and computers can cost up to 70% less than a brand-new device. In terms of organizations, buying big quantities of high-spec IT can be a hefty task, see here how we helped a school save 50k. For home users, refurbished IT allows seeing computers and laptops as an available and affordable tool that does not require big savings.

2.No compromises on performance – our refurbished laptops and computers are upgraded to the highest specs and perform as efficiently as new.

3.Environmental responsibility - since 2018 E-waste is the fastest growing stream of waste in the world! By opting in for refurbished IT you or your company help to save the environment not only by diverting IT equipment from landfills but also by saving resources needed for the manufacturing of new devices.

To read more about it here: list of pros and cons of buying refurbished.

6I want to bulk-purchase, will the computers be the same?
It is true that in the refurbished IT market available computer brands and models vary. However, at Rapid IT, we have a variety of different brand refurbished desktops, laptops and tower PC’s in big quantities and we can ensure you that we will find the best IT solution and look for your organization tailored to your exact needs.
7How do I set up my new PC?
Tips on how to start you new PC experience and customise your new PC are discussed here :How to set up your new Windows 10 PC
1What Does Refurbished Mean?
Refurbished covers any equipment that has been sold before and legally is considered as not new. However, at Rapid IT refurbished means enhanced as we take extra care to revive every device to its full potential. We clean the computers inside-out starting from secure and responsible data destruction, replacement of any damaged or inferior parts as well as installing 10x faster and more reliable SSD drives. Later, each computer or laptop is re-installed with the original software, updated and prepared for the new owner.
2Do the computers come with Windows 10 installed?
Rapid IT is a part of Microsoft Authorized Refurbisher Program, therefore all the devices are preinstalled with Windows 10 and come with an official Windows 10 license sticker (COA). The computer is ready for you to enjoy!
3I want to bulk-purchase, will the computers be the same?
It is true that in the refurbished IT market available computer brands and models vary. However, at Rapid IT, we have a variety of different brand refurbished desktops, laptops and tower PC’s in big quantities and we can ensure you that we will find the best IT solution and look for your organization tailored to your exact needs.
4What Does HD Stand For? What Is It?
HD or HDD stands for ‘hard drive’, which is a device that permanently stores and retrieves data on a computer, thus, it is the most important component to your computer. All computers have a hard drive installed in them and every file that is put on the computer such as the operating system, all software, and files you download are kept here
5What Does SSD Stand For? What Is It?

SSD stands for solid state drive, it does everything a hard drive does, but is...

- 10x Faster - transfers files quickly, and loads games much faster

- More efficient - Consumes less power and prolongs laptop battery life

- Higher in Reliability - No moving parts

-Makes no noise and produces less heat

6What is the difference between SSD and HDD?
SSD and HDD both are hard drives and permanently store and retrieve data from the computer. All computers have a hard drive installed in them and every file that is put on the computer such as the operating system, all software, and files you download are kept here.

However, SDD is:

- 10x Faster - transfers files quickly, and loads games much faster

- More efficient - Consumes less power and prolongs laptop battery life

- Higher in Reliability - No moving parts

-Makes no noise and produces less heat

Because of the numerous advantages of SSD over HDD, majority of our refurbished computers and laptops have an SSD installed already.

Sofware load up times in seconds (lower is better)
SoftwareHDD load up timeSSD load up time
Microsoft Windows 201631.9 seconds 1.8 seconds
Microsoft Excel 201619.9 seconds 1.8 seconds
Google Chrome14 seconds 1.1 seconds
7 How much SSD do I need?

If you are unsure how much local SSD storage you need here are the guidelines:

128GB - the smallest common size of SSD. Can easily run Windows 10 (20GB), Office 368 (3GB), Google Chrome (500MB) and Photoshop (3.1 GB). Thus, 128GB SSD provides enough capacity for office or home use. IMPORTANT NOTICE: if the SSD is almost full (75%) it will work slower, therefore, if you want to save a lot of files or multitask between softwares, this drive can be too small.

250GB - most recommended and optimal size of drive for home and office use. Bigger drive provides faster performance for multitasking and leaves enough space for more applications and other files.

500GB - perfect for gaming or working with big media files. Windows 10 requires 20GB; therefore, you would have approximately 480 GB left for games. For your reference, game sizes vary due to expansion packs and updates, however, Fortnite takes up 6-13GB, GTA V - up to 78GB, Farm or other simulators up to 15GB. IMPORTANT NOTICE: SSD drive does not guarantee that mentioned games will work on the PC as they might require a GPU (Graphics Processing Unit/ Graphics card).

8What Does RAM Stand For? What Is It?
RAM stands for Random Access Memory and it's a computer memory that can be accessed very fast because this is where a computing system stores data that it is currently using. RAM is one of the most important components of not only desktop PCs, but laptops, tablets, smartphones, and gaming consoles. Without it, doing just about anything on any system would be much slower.

RAM temporarily stores all the information your PC needs right now and in the near future. It’s where your computer loads up all the things it thinks it will need to find out soon; so that when it does need something, it can read it super fast. It’s quite different from your system’s storage, such as hard drive, where information is stored long term..

9How much RAM does my PC need?
RAM Recommendations by Use Case
Use CaseDescription4GB8GB16GB
Office ProductivityBasic document work
Large documents, heavy multitasking
Web BrowsingBasic Multitab browsing
Heavy browsing (30+ tabs)
Media Streaming Audio or Video streaming
Photo Editing Basic (1-10 photos)
Heavy (10+ photos)
Gaming Low-end (no GPU required)
Mid-range (older GPUs OK)
High-end (Current graphics ony)
10What Does OS Stand For? What Is It?
OS stands for Operating System and is the core software programs that run on the hardware, such as Windows or macOS.
11What Does DLP Stand For? What Is It?
DLP stands for Digital Light Processing and is technology developed for projecting images from a monitor onto a large screen for presentations. DLP uses tiny mirrors housed on a special kind of microchip called a Digital Micromirror Device (DMD). The result is sharp images that can be clearly seen even in a normally lit room.
12How do I set up my new PC?
Tips on how to start you new PC experience and customise your new PC are discussed here :How to set up your new Windows 10 PC
1Where Do You Deliver?
We deliver to all mainland UK and Northern Ireland addresses. All our refurbished laptops and refurbished computers come with free next day delivery that will require a signature.
2Do I Have To Be There For Delivery?
Yes, due to parcel security standards all deliveries require a signature.If you are not sure when the delivery will come, please check your email for dispatch notification; if you need further assistance please do not hesitate to contact our friendly team by calling 01282 798256 or filling in the support form below.
3Where Is My Order?
We do everything we can to ensure your delivery is brought to you on time. Firstly, please check your email for dispatch confirmation. If your order is delayed or you did not receive an email after the purchase, please contact us by calling 01282 798256 or filling in the support form below and we will find out what the issue is.
4Can I Change My Delivery Date After I Place An Order?
We may be able to change your delivery date, please contact us by calling 01282 798256 or fill in the support form below and we will try our best to rearrange the date for you.
5How Do I Know My Order Has Been Dispatched?
You will receive an email on the day your order has been dispatched.
6How Do I Report A Missing Order?
If you order has failed to turn up 5 days after it's due date, please contact us by calling 01282 798256 or fill in the support form below and we will do our best to find out where your order is.
1How Do I Cancel My Order?
We fully comply with Distance Selling Regulations for Consumers. As a consumer, you have a right to change your mind during a 14 day cooling-off period. If you wish to cancel your order, please simply let us know by using the support request form.
2How Do I Return a Product?

An unwanted product can be returned within 30 days of delivery. You can return a product either by

Showroom - bring your equipment straight to us and we will process your return.

Post - you can return your order via post to our address. We recommend sending it tracked and trace.

Please always bring your proof of purchase with a return. Our address: Rapid IT Ltd, Wyre Street, Padiham, BB12 8DF.

1How Long Do Your Warranties Last?
All our refurbished computers and laptops are covered with 1-year warranty which can be extended up to 3 years for a small price.
2Can I have a longer warranty?
Yes, for your peace of mind extended warranty for 2 years costs £29.99 and 3-year warranty £49.99
1My Item Isn't Working, What Should I Do?
Our technical support team will be happy to help and get your equipment back working again. Just simply give us a call on 01282 798256 or fill in the support form below and they will get back to you as soon as possible.
2What Does HD Stand For? What Is It?
HD or HDD stands for ‘hard drive’, which is a device that permanently stores and retrieves data on a computer, thus, it is the most important component to your computer. All computers have a hard drive installed in them and every file that is put on the computer such as the operating system, all software, and files you download are kept here
3What Does SSD Stand For? What Is It?

SSD stands for solid state drive, it does everything a hard drive does, but is...

- 10x Faster - transfers files quickly, and loads games much faster

- More efficient - Consumes less power and prolongs laptop battery life

- Higher in Reliability - No moving parts

-Makes no noise and produces less heat

4What is the difference between SSD and HDD?
SSD and HDD both are hard drives and permanently store and retrieve data from the computer. All computers have a hard drive installed in them and every file that is put on the computer such as the operating system, all software, and files you download are kept here.

However, SDD is:

- 10x Faster - transfers files quickly, and loads games much faster

- More efficient - Consumes less power and prolongs laptop battery life

- Higher in Reliability - No moving parts

-Makes no noise and produces less heat

Because of the numerous advantages of SSD over HDD, majority of our refurbished computers and laptops have an SSD installed already.

Sofware load up times in seconds (lower is better)
SoftwareHDD load up timeSSD load up time
Microsoft Windows 201631.9 seconds 1.8 seconds
Microsoft Excel 201619.9 seconds 1.8 seconds
Google Chrome14 seconds 1.1 seconds
5 How much SSD do I need?

If you are unsure how much local SSD storage you need here are the guidelines:

128GB - the smallest common size of SSD. Can easily run Windows 10 (20GB), Office 368 (3GB), Google Chrome (500MB) and Photoshop (3.1 GB). Thus, 128GB SSD provides enough capacity for office or home use. IMPORTANT NOTICE: if the SSD is almost full (75%) it will work slower, therefore, if you want to save a lot of files or multitask between softwares, this drive can be too small.

250GB - most recommended and optimal size of drive for home and office use. Bigger drive provides faster performance for multitasking and leaves enough space for more applications and other files.

500GB - perfect for gaming or working with big media files. Windows 10 requires 20GB; therefore, you would have approximately 480 GB left for games. For your reference, game sizes vary due to expansion packs and updates, however, Fortnite takes up 6-13GB, GTA V - up to 78GB, Farm or other simulators up to 15GB. IMPORTANT NOTICE: SSD drive does not guarantee that mentioned games will work on the PC as they might require a GPU (Graphics Processing Unit/ Graphics card).

6What Does RAM Stand For? What Is It?
RAM stands for Random Access Memory and it's a computer memory that can be accessed very fast because this is where a computing system stores data that it is currently using. RAM is one of the most important components of not only desktop PCs, but laptops, tablets, smartphones, and gaming consoles. Without it, doing just about anything on any system would be much slower.

RAM temporarily stores all the information your PC needs right now and in the near future. It’s where your computer loads up all the things it thinks it will need to find out soon; so that when it does need something, it can read it super fast. It’s quite different from your system’s storage, such as hard drive, where information is stored long term..

7How much RAM does my PC need?
RAM Recommendations by Use Case
Use CaseDescription4GB8GB16GB
Office ProductivityBasic document work
Large documents, heavy multitasking
Web BrowsingBasic Multitab browsing
Heavy browsing (30+ tabs)
Media Streaming Audio or Video streaming
Photo Editing Basic (1-10 photos)
Heavy (10+ photos)
Gaming Low-end (no GPU required)
Mid-range (older GPUs OK)
High-end (Current graphics ony)
8What Does OS Stand For? What Is It?
OS stands for Operating System and is the core software programs that run on the hardware, such as Windows or macOS.
9What Does DLP Stand For? What Is It?
DLP stands for Digital Light Processing and is technology developed for projecting images from a monitor onto a large screen for presentations. DLP uses tiny mirrors housed on a special kind of microchip called a Digital Micromirror Device (DMD). The result is sharp images that can be clearly seen even in a normally lit room.
10How do I set up my new PC?
Tips on how to start you new PC experience and customise your new PC are discussed here :How to set up your new Windows 10 PC

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