Frequently Asked Questions

Here is a list of frequently asked questions. If your question isnt listed here please contact us via live chat or email. Alternately you can give us a call on 01282798256.

Delivery FAQ's

What delivery services are available?

We can offer both standard and expedited shipping options.

What is your cut off time for same day dispatch?

Our cut off time is 10am for same day dispatch, Monday to Friday.

Which delivery companies do you use?

Primarily we use ParcelForce and Royal Mail. The service used depends on the size/weight/value of your parcel. As a general rule, orders over £50 will be sent with ParcelForce, regardless of their size. If you’re unsure who will be sending your item, please don’t hesitate to ask for clarification.

What are your delivery charges?

We offer free delivery on all orders within Mainland UK.

I live in Northern Ireland, which is part of the UK. Do I qualify for free delivery?

If your item is small enough to be sent with Royal Mail, delivery is still free. If it is too large, and needs to be sent with ParcelForce, a charge will be applicable. If you’re unsure who will be sending your item, please don’t hesitate to ask for clarification.

Can you ship outside of the UK?

We can ship to a variety of countries that we have fixed price delivery options for.

I’m buying a large quantity of items – can you offer pallet services?

Yes, we can offer a pallet services. Typically, costs start from around £60 per pallet for mainland UK, depending on your location, and we opt for using next day services. Please note, dispatch times may be a little slower for pallet orders due to the quantity of stock ordered.

I can’t find my location on the list of countries you offer delivery to – can you help?

We certainly can help. If you’d like a quote for delivery to your selected country, don’t hesitate to ask. If you provide the item(s) and quantity(s) you are intending on purchasing, we can put together a delivery quote for you.