Help Centre


  1. Where Do You Deliver?
  2. We deliver to all mainland UK and Northern Ireland addresses.


  3. Do I Have To Be There For Delivery?
  4. Yes, all deliveries require a signature.


  5. Where Is My Order?
  6. We do everything we can to ensure your delivery is brought to you on time. If your order is delayed, please contact us by calling 01282 798256 or filling in the support form below and we will find out what the issue is.


  7. Can I Change My Delivery Date After I Place An Order?
  8. We may be able to change your delivery date, please contact us by calling 01282 798256 or fill in the support form below and we will try our best to rearrange the date for you.


  9. How Do I Know My Order Has Been Dispatched?
  10. You will receive an email on the day your order has been dispatched.


  11. How Do I Report A Missing Order?
  12. If you order has failed to turn up 5 days after it's due date, please contact us by calling 01282 798256 or fill in the support form below and we will do our best to find out where your order is.


  1. How Long Do Your Warranties Last?
  2. Rest assured your equipment is backed by a 12 month minimum warranty.



  1. How Do I Cancel My Order?
  2. We fully comply with Distance Selling Regulations for Consumers. As a consumer, you have a right to change your mind during a 14 day cooling off period. If you wish to cancel your order, please simply let us know by using the support request form.


  3. How Do I Return A Product?
  4. An unwanted product can we returned within 30 days of delivery. You can return a product either by: Showroom - bring your equipment straight to us and we will process your return. Post - you can return your order via post to our address. We recommend sending it tracked and traced. Please always bring/post your proof or purchase with a return. Our address: Rapid IT Ltd, Wyre Street, Padiham, BB12 8DF.


  1. My Item Isn't Working, What Should I Do?
  2. Our technical support team will be happy to help and get your equipment back working again. Just simply give us a call on 01282 798256 or fill in the support form below and they will get back to you as soon as possible.


  1. What Does Refurbished Mean?
  2. Refurbished means that the item has been re-worked to different gradable conditions. Please see specific product descriptions for these specifications.


  3. What Does HD Stand For? What Is It?
  4. HD stands for hard drive, it is a device that permanently stores and retrieves data on a computer. All computers have a hard drive installed in them.


  5. What Does SSD Stand For? What Is It?
  6. SSD stands for solid state drive, itdoes everything a hard drive does, but is...

    - 10x Faster - Boots up and transfers files quickly

    - Has a Longer Lifetime - Consumes less power

    - Higher in Reliability - No moving parts


  7. What Does RAM Stand For? What Is It?
  8. RAM stands for Random Access Memory and is a type of computer memory that can be accessed randomly; this is where a computing system stores data that it is actively using. Computing systems can retrieve data from RAM very quickly, but when a device powers down, all the data that was in memory goes away.


  9. What Does OS Stand For? What Is It?
  10. OS stands for Operating System and is the core software programs that run on the hardware, such as Windows or macOS.


  11. What Does DLP Stand For? What Is It?
  12. DLP stands for Digital Light Processing and is technology developed for projecting images from a monitor onto a large screen for presentations. DLP uses tiny mirrors housed on a special kind of microchip called a Digital Micromirror Device (DMD). The result is sharp images that can be clearly seen even in a normally lit room.


  1. How Do I Log In To My Account?
  2. Simply click the drop down menu called Account in the top right hand corner and press log in.


  3. How Do I Create An Account?
  4. Simply click the drop down menu called Account in the top right hand corner and Account Details.


  5. Where Can I Find Your Privacy Policy?
  6. Here - Privacy Policy

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